Frequently Asked Questions

Frequently Asked Questions

We believe in radical transparency. If your question isn't answered here, reach out — we respond within 24 hours.

🌿 About Our Products

What makes EnergyEssence different from other wellness brands?

EnergyEssence is built around a three-stage ritual framework — RESET, REBALANCE, RECHARGE — designed to address the root causes of burnout, not just the symptoms. Every product is science-aware, third-party tested, and formulated with intention. We don't chase trends. We build rituals.

Are your supplements third-party tested?

Yes. All EnergyEssence supplements are independently tested for purity, potency, and safety. We test for heavy metals, contaminants, and undisclosed ingredients. Results are available upon request at support@energyessence2.store.

Are your products vegan, gluten-free, and non-GMO?

Yes. All supplements are vegan, gluten-free, and non-GMO. We use clean formulations without unnecessary fillers, artificial colours, or synthetic additives.

What is the difference between RESET, REBALANCE, and RECHARGE?

  • RESET — Evening ritual. Supports cortisol regulation, nervous system calm, and restful sleep. Best used 7–9 PM.
  • REBALANCE — Midday ritual. Supports hormonal balance, mood steadiness, and daily resilience. Best used 12–2 PM with food.
  • RECHARGE — Morning ritual. Supports sustainable energy, mental clarity, and vitality. Best used 6–8 AM.

Can I take products from multiple rituals together?

Yes — our rituals are designed to complement each other. Many customers combine RESET (evening) + REBALANCE (midday) for comprehensive nervous system support. Always consult your healthcare provider if you are on medication.

⏱️ Results & Usage

When will I see results?

Most customers notice initial shifts within 7–14 days. Deeper, more sustained benefits typically emerge at the 4–6 week mark. We recommend committing to at least 30 days of consistent use before evaluating results.

What is the recommended serving size?

Serving sizes vary by product. Please refer to the label on your specific product. General guidance: gummies are typically 2 per serving; capsules are typically 2 per serving with food.

Can I take these supplements if I am pregnant or nursing?

Please consult your healthcare provider before using any supplement if you are pregnant, nursing, or managing a medical condition. Our products are not intended to diagnose, treat, cure, or prevent any disease.

🛡️ Our 60-Day Guarantee

How does the 60-day guarantee work?

Try any EnergyEssence product for 60 days. If it doesn't become part of your sacred practice, keep the product and we'll refund you in full. No returns required. No questions asked. Simply email us at support@energyessence2.store with your order number.

Why do you let customers keep the product?

Because we believe real transformation takes time — and we stand behind every ritual we create. We'd rather you keep the product and give it another chance than feel pressured to return something that might still work for you.

🚚 Shipping & Delivery

How much does shipping cost?

  • Standard shipping: R60 flat rate within South Africa
  • Free shipping: On all orders over R500

How long does delivery take?

5–7 business days within South Africa. You will receive a tracking number via email once your order has been dispatched.

Do you ship internationally?

Currently we ship within South Africa. International shipping is coming soon. Join our email list to be notified when your country is available.

💳 Payments & Orders

What payment methods do you accept?

  • Visa & Mastercard (via PayFast)
  • Instant EFT (via PayFast)
  • Mobicred (buy now, pay later)
  • Zapper (QR code mobile payment)
  • Apple Pay & Google Pay

Is checkout secure?

Yes. All transactions are processed through PayFast, South Africa's most trusted payment gateway, with 256-bit SSL encryption. Your payment details are never stored on our servers.

Can I cancel or modify my order?

Orders can be modified or cancelled within 12 hours of placement. After that, your order may already be in fulfilment. Contact us immediately at support@energyessence2.store.

📬 Contact & Support

How do I reach your team?

  • Email: support@energyessence2.store
  • Response time: Within 24 hours, Monday–Friday
  • Hours: Mon–Fri 9AM–5PM SAST | Sat 10AM–2PM SAST
  • Instagram: @energyessence
  • TikTok: @energyessence

"Ask, and it will be given to you; seek, and you will find." — Matthew 7:7